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Cancellation / Refund Policy

Effective January 1, 2020

MTM Training and Mentoring is not responsible for costs associated with travel, hotel stays, etc in the event a workshop is cancelled, or an attendee cannot attend the workshop he/she signed up for.  


If you are interested in attending a workshop sign up as soon as possible to ensure the workshop will run.  In the event there are no attendees signed up one month prior to the workshop it may be cancelled.  Unfortunately there have been times people hold off on registering until the week or two before the start date, and then are disappointed when the determination to cancel the workshop was made.  If all interested parties register as soon as possible it will help to ensure the workshop will run.  In the event a workshop is cancelled attendees can switch to another workshop, possibly switch to a live online workshop, or will receive a full refund. 


MTM Training and Mentoring cannot be held responsible for acts of God, such as inclement weather, or things such as traffic, or any unforeseen circumstances.  Refunds will only be given if Michelle completely cancels the workshop.  In the event Michelle’s travel is delayed due to acts of God the workshop will start later or as soon as possible after she arrives (for this reason we advise making sure the days you sign up for the workshop you are free to be flexible in the event an act of God occurs).  Michelle makes every attempt to get to the workshop location, but she has no control over acts of God.  


In the event an act of God, illness, or any other unforeseen circumstance occurs for an attendee he/she can transfer their workshop to another person, but must make Michelle aware of this change.  If switching to another person is not an option then the attendees will have the option of switching to a live online workshop, but refunds will not be given and you cannot switch your workshop to a future live workshop.  If transferring to another person, or switching to an online live workshop is not an option refunds will not be given.  Refunds will only be given if Michelle completely cancels a workshop.


Venue Change

MTM Training and Mentoring has the option of changing the venue location of the workshop in the event attendance is higher or lower than expected.  All changes in venue will still be within the same vicinity of the original planned location.  


ICEA Certification

All ICEA workshops are one step towards certification.  In order to complete certification you will need to attend and in person workshop, join the certification program, (additional $230) complete the requirements, and take a written exam (additional  $390)  For full details on ICEA certification visit http://icea.org  


ICEA Continuing Education

If you need contact hours, CERPs, etc please verify this information with ICEA prior to registering for the childbirth educator, birth doula, postpartum doula, early lactation workshops (business, curriculum design, safety, etc does not offer continuing education of any kind).  MTM cannot guarantee these as ICEA needs to apply for and maintain the credential.

Questions or Concerns?

If you have questions or concerns please contact me and ask before registering for your workshop.